We love our software, and hope you do, too—but we understand you may have a few nutrition questions before diving in. Below we’ve compiled the most FAQ that we get from food manufacturers about how our product works and how we can work together.
1. Is LabelCalc’s software and labels FDA-compliant?
Yes, the software, services and labels provided through labelcalc are FDA compliant. We only use methods that are approved for use within the food manufacturing industry.
The information used to analyze your products for label production is directly sourced from the USDA food database. This ensures that you are receiving the most accurate analysis possible resulting in labels that are in compliance with FDA standards, every time.
2. Should I use a lab to get my food samples tested?
Our database contains over 200,000 USDA-compiled lab-tested ingredients that combine to create your recipes. Because this method is so accurate, the FDA has approved database nutritional analysis for determining your nutrition facts. We only recommend using a lab if your ingredients change in chemical structure during processing (i.e. fermentation during brewing, or deamination in cheese making).
Learn more about when to use a food lab and when to use database analysis in this article: Creating FDA-Compliant Labels Without a Food Lab
3. How does LabelCalc work?
LabelCalc works in 4 easy steps to get your FDA-compliant:
1 → Enter your ingredients by matching them with ingredients in the database.The database performs *math magic* to calculate the nutritional value of each ingredient.
You can do this alone or you can follow the steps provided by our analysis avatar, AVA. Matter of fact, she can guide you through every step of creating your label! (This is a great option if you are a user who has never worked with an ingredient database before).
2 → Choose your serving size and servings per container by using our CFR tool for added assistance (don’t worry, AVA will show you how).
3 → Review any allergens.
4 → Print your retail-ready, FDA-approved nutrition labels and get your product on store shelves!
4. Can I add my own ingredients to the LabelCalc database?
Absolutely! LabelCalc allows you the flexibility of adding your own unique ingredients, saved directly into your company account. You can then add these right into your recipes. This feature is referred to as an “external ingredient”. Check out our demo center to learn more!
5. If I have a supplement product, can I use LabelCalc?
Supplements are not FDA regulated and require a different kind of labeling. Unfortunately, at this time we do not provide supplement labels.
6. Will my top-secret recipes be secure?
Absolutely. Like online banking, account security is our top priority. Each ingredient is encrypted with an indecipherable code that is inaccessible to our team and outside personnel. Our confidentiality agreement states that we will not share your recipe information with anyone without your explicit consent.
If you choose to use LabelCalc’s Personalized Consulting service, you can rest assured that only our confidentiality-bound analysis specialists will have access to your recipes. Each account is username, password and security question protected. We’re so secure, The Pentagon uses us!
7. Is there someone who can check my label for me to make sure it was done right?
You betcha! We offer label reviews for any of our DIY labeling plans for $49 per label. Our team of Registered dietitians and degreed nutritionists will take a final look at your label to make sure everything’s a-okay. In order to submit your label for review, look out for the green ‘Label Review’ button at the bottom of the screen once your label has been created in the app :).
We especially recommend label reviews for our novice food labelers to provide a template so you can become a label expert yourself!
8. What does LabelCalc cost?
9. Do I have to pay for each recipe?
Most likely yes. Each individual recipe will require a unique label, per FDA regulations. A good rule of thumb is that anytime a product requires a new sku (i.e. change in flavor/size) the product will need a unique label. With each label purchase, you can download and print that label an unlimited amount of times :).
Check out our pricing page here: https://labelcalc.wpengine.com/fda-nutrition-labels/ to see our bundle-label plan and the unlimited plan!
10. Does LabelCalc provide accurate nutrition information for my recipe analysis?
Most definitely! LabelCalc’s database is comprised of over 200,000 USDA-compiled lab tested ingredients to create your recipe. With over 21,000 products created, and more than 10,000 Nutrition Facts Labels printed, we have not had a single product recall.
11. Do you have any demos?
LabelCalc is so easy to use, that our first time food manufacturer clients tell us they have completed their first recipe in 20 minutes! See how easy LabelCalc is here, by clicking this link to our demo center.
12. How do I get started?
It’s simple, first you need to choose a plan that suits your labeling needs the best. Not sure what to choose? Just click the Chat Now button, and then a labeling team member will personally guide you to the right plan that will be a perfect fit for your business. (Chat Now box is located in the lover left corner of our home screen).
Learn more about getting started with nutrition labeling with this article! How To Create A Nutrition Label
13. What information do I need to get started once I’ve chosen my plan?
To create a label you will need the following:
- Your product’s ingredients and measurements
- Your product’s Serving Size and Serving per Container
- The size/shape of your container
14. How do I find out my serving size?
When you are creating your label, we have an in-app tool that will help you determine your appropriate serving size based upon the FDA RACC requirements.
RACC = an acronym developed by the Food and Drug Administration (FDA), it stands for Reference Amount Customarily Consumed.
Learn more about determining your serving size in this informative article: How To Determine Serving Size
15. What is the consulting service turnaround time?
Our Registered Dietitians can work within a 1-2 business day turnaround.
16. Do I need to Download LabelCalc’s Software?
Not at all! LabelCalc is completely cloud-based. All you need to do is login to your profile on the LabelCalc website and all of your information is housed right there.
17. How do I print my Nutrition Facts Labels? Do you send them to me?
Your labels are available for instant-download the second you have completed inputting your recipe data. Each Nutrition Facts Label downloads in a high-resolution file format. *If you are utilizing our consulting services, please allow 1-2 business days for label turnaround and availability.
Most of our clients print their labels 1 of 3 ways:
- Some choose to print the labels at home by using Avery stick and peel labels.
- Others will opt to print labels at a Home Depot, Staples, etc.
- And some will email the label to a graphic designer for it to be incorporated into the entire packaging label.
You can learn more about printing your nutrition labels in this article here: Top Ways to Print Your Nutrition Labels
18. Do you provide bilingual labeling?
Unfortunately, we do not have the capacity to create bilingual labels at this time.
19. How do I cancel my subscription?
First off, we’re sorry to see you off! But we understand that business needs can change. To turn off your subscription, please email firstname.lastname@example.org.
We can often remedy any issues regarding platform usage. Please note, cancelling your account will result in deletion of your recipes. You can enroll in our recipe storage plan ($9.99/month) in order to store your recipes for access at a later time.